Q1: How to check Tpye-C port on computer is an all-function port or not ?
A: If your laptop have a USB-C port with one of the following symbols (or the Thunderbolt 3, Thunderbolt 4, DP 1.2), then it is the Full-function Type-C port, you can use the USB C to C cable to connect each screen. (You can check the manual or go online to check the computer port parameters.)
Q2: Monitor Screen display show "No Signal"
A: 1>If you use USB-C to C connect, it means your computer's C port only support power not support video transmission,You can connect a HDMI cable to the monitor provide video transmission.
2>If you use HDMI cable (Provide video transmission) & USB-A/C to C cable (Provide power). It means that your laptop can't provide 5V/2A power through the USB Type-C port, you need connect an external 5V/2A adapter to power the monitor screen.
2>If you use HDMI cable (Provide video transmission) & USB-A/C to C cable (Provide power). It means that your laptop can't provide 5V/2A power through the USB Type-C port, you need connect an external 5V/2A adapter to power the monitor screen.
Q3: Monitor Screen Flickers & Black Screen
A:It may be that your laptop is low battery or voltage is insufficient,use an extra USB-A to C cable to power laptop or monitor screen extender.
Q4: Monitor screen not light up after connecting?
A:It may be that your laptop does not have enough power. Please charge the monitor with an extra power supply that provide 5V/2A.
Please active your laptop screen to avoid extender screen into sleep mode.
Please active your laptop screen to avoid extender screen into sleep mode.
Q5: How to connect?
Our package with many cables USB-C to Cx2 / USB-A to Cx2 / HDMI to MINI HDMI x2 ,Enough for 2 monitor screen use, no matter what port in your laptop computer
Method 1:
If your laptop has 2 USB-C ports (Full-Funtion port):
Just need connect USB-C to C cable to each monitor screen, Make sure USB-C cable can deliver 5V/2A power.
Method 2:
If your laptop has 1 USB-C ,1 HDMI & 1 USB-A port:
You can connect one monitor screen with USB-C to C cable, and the other monitor screen with HDMI cable(Offer video transmission )& USB-A to C cable (Offer power).
Method 3:
If your laptop has 1 HDMI Ports and many USB-A port:
You can connect one monitor screen with HDMI cables (Offer video transmission )& USB-A to C (Offer power).The other monitor screen need a extra 1 hud cable (USB-A to HDMI) & HDMI cable (Offer video transmission )and USB-A to C cable (Offer power)
Method 1:
If your laptop has 2 USB-C ports (Full-Funtion port):
Just need connect USB-C to C cable to each monitor screen, Make sure USB-C cable can deliver 5V/2A power.
Method 2:
If your laptop has 1 USB-C ,1 HDMI & 1 USB-A port:
You can connect one monitor screen with USB-C to C cable, and the other monitor screen with HDMI cable(Offer video transmission )& USB-A to C cable (Offer power).
Method 3:
If your laptop has 1 HDMI Ports and many USB-A port:
You can connect one monitor screen with HDMI cables (Offer video transmission )& USB-A to C (Offer power).The other monitor screen need a extra 1 hud cable (USB-A to HDMI) & HDMI cable (Offer video transmission )and USB-A to C cable (Offer power)
Q6: What devices are compatible with triple monitor screen?
1.The Triple Monitor screen can be used on most Windows,Mac OS,Linux,Intel ,Chrome,Switch,PS4/5,Xbox One (Suit Mac M1 Pro/Max , M2 Pro/Max chip laptop,Not suit M1/ M2 chip laptop).
2.The first time you connect it will be in Portrait mode , You can adjust to Landscape mode in laptop setting.