Cardboard Boxes Shipping Box Packaging Cardboard Box Goods

Kefeya.com will immediately start processing your order once it is paid. All orders will be shipped from our overseas warehouse in the US.You can view your order status by logging in you account.

Our shipping time

Delivery Time = Processing Time + Transit Time

Processing Time: 0-2 business days

Non-delivery area

Hawaii, Alaska, Guam, Puerto Rico, American Islands, Military District.

About Taxes

Goods from all our warehouses have not paid delivery tax. If the package is inspected by customs in the destination country, the customer must pay import duties, duties and taxes.

Shipping address change

For requests to change the shipping address, we may change the address at any time before the order is shipped.

Incorrect Address

If you put an incorrect address during checkout and product return to our store after delivery, then we will not be responsible for the loss of your order.

Item is out of stock

If an item is out of stock, we will ship the in-stock item immediately and once the remaining items are back in stock.

Beyond delivery time

If the delivery time is longer than estimated, please contact us so we can investigate. Due to Covid-19, there will be some delay in delivery.

Package damaged in transit

If you find the package damaged in transit, if possible, please reject the package from the courier and get in touch with our customer service. If the package arrives without you, please contact customer service for next steps.

Cancel

If you change your mind before receiving the order, we can accept cancellation at any time before the order is shipped. We cannot cancel or change the order if the package has already been shipped.

Insurance

The loss and damage insurance for the package does not exceed the value stated by the courier.

Package lost in transit

Once the courier investigates and believes the package is lost, we will process a refund or replacement immediately.

Order Tracking

After placing your order, you will receive an order confirmation email to confirm your order details. Once the item has shipped, you will receive a shipping confirmation email that includes your order number, carrier information, date and time the order was placed, order status, and the package tracking number for the shipped item. For the exact location of your shipment, track your item on the carrier's official website.

If you have any problems in tracking your order, please do not hesitate to contact us via

Email: service@kefeya.com
WhatsApp: +1 442-218-9697 (If we didn't answer your WhatsApp call due to being busy, please leave a message on WhatsApp)
Customer Service Chat Time: Mon - Sun : 9am - 6pm (UTC+8 time)
Company Address: Room 401, Building 2, No. 8, Qinghe Road, Huangjingkeng, Huangjiang Town, Dongguan City, Guangdong Province, China
Post Code：523000

Last updated on 17/10/2022

Return

We kefeya hope you enjoy your new purchase. If not, we will happily accept your return for a refund or exchange.

How to cancel an order after payment?

1. If you have paid for the order and want to cancel it, please contact us as soon as possible.
2. We cannot cancel or change the order if the package has already been shipped.

Under what circumstances can I exchange or return an item?

(a) Quality issues:
If you find any item to be significantly defective, you must return the item to us within 30 days of receipt of the package in the same condition as sent. Although we carefully inspect all items for obvious defects and damage prior to dispatch, it is the buyer's responsibility to inspect the product upon arrival to ensure that it is free of any defects or problems. Damaged items due to customer negligence will not be refunded.

(b) Misinstallation:
If the purchased product does not match what was ordered, we will replace your product. For example, it wasn't the color you ordered, or the item you received didn't match the style you ordered.

Other non-returnable items:
Any damage caused by individual factors such as:
(a) The product has been used, damaged, stained, worn or contaminated, including odors that would affect resaleability.
(b) Screen extender missing all original components due to customer reasons.
(c) Any item older than 30 days after delivery.
(d) Only regular priced items can be refunded, unfortunately special offers cannot be refunded.

How to return?

1. If you want to return or exchange, please contact our customer service first. We will do our best to assist you and provide you with return details (name, address, etc.). Customer service email is service@kefeya.com.

The email should contain:

• Your order number
• Photos clearly showing the appearance of all sides of the product
• Full accessories display photo
• Photo of original packaging
• Reasons for return

2. Our policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot provide you with a refund or exchange.
3. To be eligible for a return, your item must be unused and in the same condition as when you received it.
4. Items must be returned in their original packaging.
5. In order to complete your return, we need a receipt or proof of purchase.

Refund

Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.
If you are approved, your refund will be processed and the credit will automatically be applied to your credit card or original payment method within a week.

Delayed or lost refunds

If you haven't received your refund, please check your bank account again first.
Then contact your credit card company and it may take some time for your refund to be officially released.
Next contact your bank. It usually takes some processing time before a refund is issued.
If you've done all of this and still haven't received your refund, please contact us at service@kefeya.com.

Shipping

Please do not send your purchases back to the manufacturer.
You will be responsible for paying your own return shipping.
There is no additional handling fee for returns.

Depending on where you live, the time it takes for your exchange to reach you may vary.
If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Contact Us
If you have any questions or concerns, please feel free to contact us.

Email: service@kefeya.com
WhatsApp: +1 442-218-9697 (If we didn't answer your WhatsApp call due to being busy, please leave a message on WhatsApp)
Customer Service Chat Time: Mon - Sun : 9am - 6pm (UTC+8 time)
Company Address: Room 401, Building 2, No. 8, Qinghe Road, Huangjingkeng, Huangjiang Town, Dongguan City, Guangdong Province, China.(not a return address)
Post Code：523000